Our owner satisfaction rating is based on the percentage of members who say they’re extremely likely to recommend their central air brand. People should take this into account if they’re considering buying a central AC system from one of these brands. In this survey, no brand earned a Poor reliability rating, but Coleman, Goodman, Luxaire, and York received a subpar Fair rating.
Seven other brands earned a favorable rating of Very Good and seven brands earned a rating of Good, which is just average. In addition to Trane, Armstrong and Ducane earned an Excellent reliability rating. To calculate predicted reliability, we used our survey data to estimate how likely a system is to break or cease to sufficiently cool a home by the end of the eighth year.
Of the 21 brands captured in our survey only one, Trane, earned an Excellent mark on both measures. Using the information provided by our members, we calculated ratings for both predicted reliability and owner satisfaction.
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